Support

Response targets

• Security or privacy reports: acknowledgement within 1 business day.
• Account or billing problems: acknowledgement within 2 business days.
• General product questions: acknowledgement within 3 business days.

These are acknowledgement targets, not a promise that every issue will be resolved within that time.

Custom Program Plans

A Custom Program Plan may include additional support hours, onboarding, response targets, resolution targets, or service levels, but only when they are written in the signed Custom Program Plan Order. These public acknowledgement targets do not create an enterprise SLA.

What to include

For product issues, include the affected page or extension version, what happened, what you expected, and redacted error details. Never email passwords, access tokens, private keys, student code, chat history, course materials, or payment details unless support specifically gives you a secure way to do so.

Operator

StackMentor is operated by Julius Cherubini, an individual based at Kivipelto 2, 40520 Jyväskylä, Finland. You can contact the operator at support@stackmentor.dev or +358 40 935 2290.